Initial Problem:

As you browse the Internet, each of the items you view are saved locally on your hard disk drive. This helps web pages you visit frequently load faster by loading the files from you hard disk drive instead of having to downloading the web page again. To conserve hard disk drive space or to help keep their Internet browsing private, users may find it necessary to delete their Internet History, below is how to do this.

Solution:

Microsoft Internet Explorer users

Note: Users running Internet Explorer 7.0 and above will need to press the Alt key in order to access the file menu easily to get access to options such as File, Tools, etc.

Viewing History

• Microsoft Internet Explorer 7 and above users can view their history files by clicking the "Tools" menu, "Internet Options", clicking the "Settings" button under the Browsing history, and then clicking the "View Files" button.
• Microsoft Internet Explorer 6.x users can view their history files by clicking the "Tools" menu, "Internet Options", clicking the "Settings" button, and then clicking the "View Files" button.

Deleting History

• Microsoft Windows users running Microsoft Internet Explorer 6.x and 7.x can delete their history files by clicking the "Tools" menu, "Internet Options", and clicking the "Delete Files" or "Delete" button. Users also have the option of automatically deleting files each time the close the browser window by clicking the "Advanced" tab and checking "Empty Temporary Internet Files folder when browser is closed" under the "Security" section.
• Microsoft Internet Explorer 4.x users on an Apple Macintosh can delete the history by clicking the "Hard Drive" icon, "System",  "Preferences", "Explorer", and moving the history file into the trash.
• Microsoft Internet Explorer 3.02 and lower users can delete their history by clicking the "View" menu, "Options", open the tab "Advanced", click the "Settings" tab, and click the "Empty Folder" button.

Mozilla Firefox users

Viewing History

Press Ctrl + H to open the left-side history bar.

or

Click History at the top of the window.

or

Users using earlier versions of Mozilla Firefox can also view their history by clicking "Go" and clicking "History."

Deleting History

Mozilla Firefox users can clear their history by clicking the "Tools" menu, "Options", clicking the "Privacy" button, and under "History" click the "Clear" or "Clear Now" button.

or

Press CTRL + Shift + DEL to open the Clear Data Window.

Netscape users

Viewing History

• Microsoft Windows users can view history by first opening Netscape and click the "Edit" menu, "Preferences", "History", and view the location where Netscape is storing your files. Next, open this folder within Explorer.

Deleting History

• Netscape users can delete their history files by clicking the "Edit" menu, "Preferences", "History", and click the "Clear History" button.

Opera users

Viewing History

Click Help and then About. Within the About Opera window you'll see the full path to where the cached files are stored. Browse to that file path to view cached files.

Deleting History

Opera users can delete their history by clicking the "File" menu, "Preferences", "History", and click "Empty now" button. In addition, users can check "Empty on exit" if they wish for this task to occur each time they exit the browser.

To clear your internet temporary files:

1. On the Internet Explorer Tools menu, click Internet Options. The Internet Options box should open to the General tab.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3. Click OK, and then click OK again.

Initial Problem:

Internet Explorer caches web pages you visit and cookies coming from those pages. While designed to speed up browsing, if left unchecked the burgeoning folders can sometimes slow IE to a crawl or cause other unexpected behavior. In general, the less is more principal works well here - keep the Internet Explorer cache small and clear it often. Here's how.


 Solution:

1) From the Internet Explorer menu, click Tools | Internet Options. For Internet Explorer v7, follow steps 2-5 below. For Internet Explorer v6, follow steps 6-7.  For     both versions, follow the steps outlined in steps 8 and below.

2) If using IE7, under Browsing history select Delete.

3) From the Delete Browsing History window select Delete all... from the bottom of the dialog and click Yes when prompted.

4) To delete individual categories, select Delete files... for the desired category and select Yes when promoted.

5) When finished, click Close to close the Delete Browsing History window.

6) If using Internet Explorer v6, under Temporary Internet files select Delete Cookies and select OK when prompted.

7) Next, select Delete Files and select OK when prompted.

8) Now that the files and cookies have been cleared, take steps to minimize their impact going forward. While still in the Internet Options menu, select Settings (for IE7, under Browsing History;for    IE6 under Temporary Internet files).

9) Under "...disk space to use...", change the setting to 5Mb or less. (For optimal performance, no less than 3Mb and no more than 5Mb is recommended)

10) Click OK to exit the Settings menu and then click OK again to exit the Internet Options menu.

11) Close Internet Explorer and restart it for changes to take effect.

Initial Problem:

During scanning computer for viruses with Kaspersky Antivirus infected MP3 file was detected. The message stated:

Tojan program: Tojan-Downloader.WMA.Wimad.r
File contains trojan program and cannot be Deleted: Objet is not found

Troubleshooting process:

Using standard Search utility customer found problem file.

The first suggestion was to remove file manually. But user was still getting the error message.

The next suggestion was to clean Windows Temporary Files and Internet Explorer Cache.

User deleted Temporary files, rebooted PC and then he was able to delete infected MP3 file.

Solution:

Clean Windows Temporary Files and Internet Explorer Cache, then reboot the computer.