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How to Install Adobe Flash Player

Saturday, 19 September 2009 01:11 by Mike

Sometimes you may need to install Adobe Flash Player to successfully open pages in your browser window that contain flash animation. You need to install flash player to play on-line video as well.

Follow these steps in order to install Adobe Flash Pleyer:

1. Download Adobe Flash Pleyer installation file into your desktop.

2_1.jpg

2. Run the downloaded file and follow the wizard.

  • In case if you see the below message close all your browsers and click on "Try Again".

32.JPG

3. After the installation complete, open your browser and check if it opens any page with flash animation.

 

Uninstall Windows Media Player

Friday, 18 September 2009 23:55 by Mike

To uninstall Windows Media Player or other Window's program like Internet Explorer you need to perform following actions:

1. Go to "Start", "Control Panel", open "Add/Remove programs". You will see the list of programs installed on your computer.

2. Check the box "Show Updates".

addremove1.png

3. Scroll down and find necessary application (in our case Windows Media Player 11).

addremove2.png

4. Uninstall all items related to Windows Media Player.

After that your Windows Media Player will be completely uninstalled from your computer.

 

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Categories:   Windows Software

How to clear Internet browser history?

Wednesday, 16 September 2009 21:40 by Justin

Initial Problem:

As you browse the Internet, each of the items you view are saved locally on your hard disk drive. This helps web pages you visit frequently load faster by loading the files from you hard disk drive instead of having to downloading the web page again. To conserve hard disk drive space or to help keep their Internet browsing private, users may find it necessary to delete their Internet History, below is how to do this.

Solution:

Microsoft Internet Explorer users

Note: Users running Internet Explorer 7.0 and above will need to press the Alt key in order to access the file menu easily to get access to options such as File, Tools, etc.

Viewing History

  • Microsoft Internet Explorer 7 and above users can view their history files by clicking the "Tools" menu, "Internet Options", clicking the "Settings" button under the Browsing history, and then clicking the "View Files" button.
  • Microsoft Internet Explorer 6.x users can view their history files by clicking the "Tools" menu, "Internet Options", clicking the "Settings" button, and then clicking the "View Files" button.

Deleting History

ie_clear_history_ie_2.gif

  • Microsoft Windows users running Microsoft Internet Explorer 6.x and 7.x can delete their history files by clicking the "Tools" menu, "Internet Options", and clicking the "Delete Files" or "Delete" button. Users also have the option of automatically deleting files each time the close the browser window by clicking the "Advanced" tab and checking "Empty Temporary Internet Files folder when browser is closed" under the "Security" section.
  • Microsoft Internet Explorer 4.x users on an Apple Macintosh can delete the history by clicking the "Hard Drive" icon, "System",  "Preferences", "Explorer", and moving the history file into the trash.
  • Microsoft Internet Explorer 3.02 and lower users can delete their history by clicking the "View" menu, "Options", open the tab "Advanced", click the "Settings" tab, and click the "Empty Folder" button.

Mozilla Firefox users

Viewing History

Press Ctrl + H to open the left-side history bar.

or

Click History at the top of the window.

or

Users using earlier versions of Mozilla Firefox can also view their history by clicking "Go" and clicking "History."

Deleting History

clear-history-mozilla.gif

Mozilla Firefox users can clear their history by clicking the "Tools" menu, "Options", clicking the "Privacy" button, and under "History" click the "Clear" or "Clear Now" button.

or

Press CTRL + Shift + DEL to open the Clear Data Window.

Netscape users

Viewing History

  • Microsoft Windows users can view history by first opening Netscape and click the "Edit" menu, "Preferences", "History", and view the location where Netscape is storing your files. Next, open this folder within Explorer.

Deleting History

clear _history_netscape.gif

  • Netscape users can delete their history files by clicking the "Edit" menu, "Preferences", "History", and click the "Clear History" button.

Opera users

Viewing History

Click Help and then About. Within the About Opera window you'll see the full path to where the cached files are stored. Browse to that file path to view cached files.

Deleting History

operastep6.png

Opera users can delete their history by clicking the "File" menu, "Preferences", "History", and click "Empty now" button. In addition, users can check "Empty on exit" if they wish for this task to occur each time they exit the browser.

 

Proxy Settings in Internet Explorer

Wednesday, 16 September 2009 11:08 by Mike

Sometimes you may need an internet access through some proxy servers. There are a lot of reasons for this. Some people in corporate environment need to change proxy settings to access an internet, some people use proxy to connect to a remote server. This article describes how to change proxy settings in Internet Explorer.

To change manually your IE proxy settings use the following steps:

1. Open Internet Explorer.

2. From the Tools menu, choose Internet Options.

3. Click the Connections Tab.

4. Click on Lan Settings button.

  • Now you should have in front of your screen the following dialog box.

ie_proxy.JPG

5. Check the box marked "Use a proxy server for your LAN ..."

  • In case if you want to disable proxy settings clear this check box.

6. In the Address field type your proxy address and in the Port field type your proxy port.

7. Click the "OK" button

 

How to Install or Remove Fonts

Tuesday, 15 September 2009 21:06 by Tom

Nowadays large amount of fonts are available. It is common to use standart fonts for Internet publishing or document development. However new fonts sometimes should be added to achieve specific goals.

 

To install a font, follow these steps:

1. Click Start, and then click Run.

2. Type the following command, and then click OK:
%windir%\fonts

 

fonts-folder.jpg

 

3. On the File menu, click Install New Font.

fonts-folder-install.jpg

 

4. In the Drives box, click the drive that contains the Font that you want to add.
5. In the Folders box, click the folder that contains the Font that you want to add, and then click OK.

 

fonts-folder-choose.jpg

 


6. In the List of fonts box, click the Font that you want to add. To select more than one Font at a time, press and hold the CTRL key while you select each Font.
7. Click to select the Copy Fonts To Fonts Folder check box. The new font is saved in the Windows\Fonts folder.
8. Click OK.

 

To remove Font you need to delete the appropriate file from "%windir%\fonts" folder.

Customizing the Links bar

Sunday, 13 September 2009 15:23 by Mike

To enable the Links bar in Windows XP SP2 and Windows Vista

  • Right-click on the Windows Taskbar. Click on Toolbars, and then click Links to select it.

73266_windowstaskbar.jpg

After that you will see "Links"  added just to the left of the system tray on the taskbar.

123.jpg

To add a shortcut to the Links bar:

  • You can simply drag any webpage from the Address bar of the browser.
  • You can drag a folder path from a search window to the Links bar.
  • You can add pages to Favorites in your browser. Go to Add to Favorites, click the Create, and then select Links.

NOTE: In case of using some alternate browser this option may not work properly.

To remove a shortcut from the Links bar:

  • Right-click the shortcut in the Links bar, and then click Delete

To enable the Links bar in your browser

NOTE: In case of using some alternate browser this option may not work properly.

  • Click the Tools button, click Toolbars, and then click Links

 

Computer Will Not Boot

Saturday, 12 September 2009 23:41 by Justin

Initial Problem:

Whether you’re a novice or an expert PC technician, we’ve all had an experience when a new PC would not boot. There’s no worse feeling than pushing the power button on the front of a new machine an hearing absolutely nothing. This article will focus on some of the common problems with new builds and help to reduce the computer troubleshooting time when diagnosing problems with your new computer.

Solution:

Take A Quick Visual Of The Computer

Ram_1.jpg

You should have already done this before trying to power up the PC, but a lot of novice PC builders will skip this step in anticipation of powering up their new machine. This step may save you time and money. First, triple check to make sure the CPU and RAM are sitting flat on the motherboard socket. It’s probably hard to tell because of the heat sink, but if the entire CPU and heat sink combo looks skewed, then chances are it’s not installed properly. Next, go over the IDE cables and the thin wires running from the power and reset switches to the motherboard. While the IDE cables are keyed, it’s quite possible to get those case wires backwards or completely. Lastly give the PC a little shake. Make sure an errant screw didn’t fall behind the motherboard during the install. This could blow the motherboard or cause the system to go to ground.

Computer Hardware Troubleshooting

gaming-power-supply.jpg

When a new PC will not boot, a good place to start is the power supply. Is the machine getting power? If there is no fan activity at the rear of the power supply, then the power supply isn’t working. First, check the wall socket and power strip to make sure power is actually being supplied to the computer. If there is power to the outlet, confirm that the | / O lever in the back is set to |. Then confirm that the voltage is set to 110V in the USA or 220V in countries that require that setting. If you have a voltmeter, you might want to consider testing the power supply. Refer to the pin out chart for the correct power supply voltages.

Troubleshooting Video Cards

sli.jpg

If the system powers up, but you get nothing on the screen, the video card may be the culprit. First, confirm the video cable is secured to the video card’s output. If the motherboard has built in video, and you’re using a PCI-E or AGP card, make sure the cable is secured to the correct port. Also, check for bent pins on the connector and confirm the monitor works and the brightness controls are set correctly. Do you hear any beeps? If so, refer to our BIOS beep code chart. It’s always a good idea to reseat the RAM and video card when you get the “No Signal Displayed” message on the monitor.

Dead Motherboard or CPU

Improper installation of the motherboard and CPU can cause instant failure. We like to install the CPU and RAM modules on the motherboard before installing the motherboard in the case this is because it sometimes requires some effort to get the heat sink seated properly on the CPU. The CPU itself should slide effortlessly into place and lock without any problems with the lever. If you require resistance when installing the CPU, make sure the CPU’s pins are properly aligned to the socket on the motherboard. Apply the correct amount of thermal grease or tape as recommended by the manufacturer, then install the heat sink. The heat sink should rest flatly on top of the CPU.

As for the motherboard, refer to the manual about each of the connections to the case. A common problem area are the standoffs between the case and motherboard, and the connection of the thin wires from the power and reset switches to the motherboard.

BIOS BEEP Codes

You will often receive a BIOS beep code when there is a hardware issue with the PC. You should determine the BIOS residing on the motherboard by physically looking for the BIOS chip on the motherboard. Look for something like AMI-BIOS, AWARD BIOS or PHOENIX. Refer to our BIOS Beep Code Chart when diagnosing beep code errors. This will often lead you quickly to the source of the hardware problem.

In Conclusion

While these new computer installations can be frustrating, it’s important to take a step back and think before you do more damage. Take a nap or a walk and then look at the problem with fresh eyes. If you need further assistance, please consult our techs on our message boards.

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Categories:   Support Incidents | Hardware

Boot with VGA mode enabled (Question #39541)

Saturday, 12 September 2009 17:19 by Tom

Initial Problem:

User cannot boot into Windows. He was able to boot into Safe Mode. User said that video adapter configuring were made before the problem started.

 

Cause:

Video adapter chipset drivers failed to install and lead to system failure. Safe Mode option was available because in this mode system loads basic video drivers.

 

Solution:

To resolve this problem appropriate video adapter driver should be installed.

Here is the troubleshooting steps:

1. Boot Windows using VGA Mode (an option from Advanced Boot Menu). This mode is the best for this type of problem because it allows user to access the Internet (for driver updates) and support add-ons and ActiveX controls of web browser (some manufacturers' sites require additional add-ons and ActiveX controls to be enabled).

 

advanced-boot-menu.jpg

2. Go to manufacturer's web site and download drivers for your video adapter model.

3. Install the drivers.

4. Restart your computer.

TekService Inastllation Problem (Question #39506)

Friday, 11 September 2009 22:15 by Tom

Initial Problem:

During installing TekService user got the error message: "Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869." User was unable to complete the installation.

Troubleshooting process:

As far as the error message indicates the possible problem with the package user downloaded the latest package. The package was tested on testing PC by the expert. However user got the same error.

The next step was checking the Add/Remove programs list for old TekService installation. TekService wasn't in the list of installed programs.

After several other troubleshooting steps we noticed that TekService service is still present in Services list. That was the reason of installation failure.

The reason why TekService service was still available was uninstalling program with third-party uninstallation software instead of using Add/Remove programs applet.

Solution:

Solution consists of manual deleting TekService service and restarting PC.

The following steps describe how to manually delete service:

1. Press Start and choose Run.

2. In the Run window type "regedit" without quotation marks and press Enter. Registry editor should open.

run-regedit.jpg

3. In Registry Editor navigate to HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services key and locate TekService key.

tekservice-regedit.jpg

 

4. Delete whole TekService key with all subkeys.

tekservice-delete-regedit.jpg

Confirm the action by pressing YES.

 

After deleting service and rebooting PC user was able to install TekService.

All about Passwords in Windows Vista

Friday, 11 September 2009 18:41 by Justin

Initial Problem:

If a Standard user forgets their password, they need to get an Administrator user to create a new password for them or remove the password from the account. That’s easy enough - but if there’s no Administrator user around, it could prove a big waste of time. And the user loses any personal certificates and passwords they have stored. If any Administrator user forgets their password, they’ll need to have another Administrator user create a new password for them because they won’t be able to log on to their own account. That too is easy enough - provided that there’s another Administrator user and that they’re handy. Again, though, those personal certificates and passwords go overboard. But if all available Administrator users forget their passwords, you may need to reinstall Windows to get it working again. To avoid these problems, each Administrator and Standard user should create a password reset disk. Each user can do this only for their own account. You can use either a floppy disk or a remov- able memory card for example, a CompactFlash card or an SD card.

 

Solution:

create_new_vista_user2.PNG

Creating Your Password Reset Disk

To create a password reset disk, follow these steps:

1. Click the Start button, and then click your picture at the top of the Start menu. Windows opens the User Accounts window.

2. In the left panel, click the Prepare for a Forgotten Password link. Windows launches the Forgotten Password Wizard, which displays the Welcome to the Forgotten Password Wizard page.

3. Click the Next button. The wizard displays the Create a Password Reset Disk page which lets you choose which drive to use.

4. Choose the drive in the drop-down list. If you choose to use your computer’s floppy drive, insert a blank, formatted disk.

• If you have multiple floppy drives, choose the option button for the one you put the floppy in.

• The floppy doesn’t actually have to be blank. The wizard creates only one file, USERKEY.PSW, which is typically only a couple of kilobytes large. So unless the floppy is completely full, the file will usually fit. Even so, it’s a good idea to use a blank disk that you’re not using for other purposes.

5.Click the Next button. The wizard displays the Current User Account Password page.

6. Type your password in the Current User Account Password text box.

7. Click the Next button. The wizard displays the Creating Password Reset Disk page asking you to wait while it creates the disk. When it has finished, it makes the Next button available.

8. Click the Next button. The wizard displays the Completing the Forgotten Password Wizard page.

9. Click the Finish button. The wizard closes itself. Remove the disk, label it, and put it somewhere safe; anyone who can access this disk can use it to get into your user account. You can’t create another password reset disk without invalidating this disk, so don’t try making multiple disks - only the last one will work.

This disk doesn’t store your password as such. Instead, it stores encrypted information that enables you to create a new password.

Using Your Password Reset Disk

To use the password reset disk, take the following steps:

1. When you get stuck at the Welcome screen and can’t remember your password, insert the disk.

2. Click the green arrow button without entering your password. Windows tells you that “the user name or password is incorrect.”

3. Click the OK button. Windows displays the Reset Password link under the Password text box on the logon screen.

4. Click the Reset Password link. Windows starts the Password Reset Wizard, which displays its Welcome page.

5. Click the Next button. The wizard displays the Insert the Password Reset Disk page.

6. Insert the disk, specify the drive if necessary, and click the Next button. The wizard displays the Reset the User Account Password page.

7. Enter your new password twice, and enter a hint if you think it wise.

8. Click the Next button. The wizard displays the Completing the Password Reset Wizard page.

9. Click the Finish button. The wizard closes itself and returns you to the logon screen.

10. Log on using the new password. Remove the password reset disk and put it away somewhere safe. You don’t need to update it.

Removing a Windows Live ID from an Account

Many of Windows’s communications features such as Windows Live Messenger’s text, audio, and video messaging capabilities require you to have and use a Windows Live ID, a digital persona that’s used to identify you online. When you tell Windows Live Messenger or another program to store your Windows Live ID, Windows saves the ID inside your user account. You may sometimes need to remove a Windows Live ID from your user account - for example, so that you can use another ID instead. To remove a Windows Live ID from your user account, take the following steps:

1. Close Windows Live Messenger and any other programs that use your Windows Live ID.

2. Click the Start button, and then click your picture at the top of the Start menu. Windows opens the User Accounts window.

3. In the left panel, click the Manage Your Network Passwords link. Windows displays the Stored User Names and Passwords dialog box .

4. Click the username in the list box, and then click the Remove button. Windows displays the dialog box shown next.

5.Click the OK button. Windows removes the username and password.

6. Click the Close button to close the Stored User Names and Passwords dialog box.

Using the Guest Account, Automatic Logon, and Secure Logon

If you want your computer to be moderately secure, it’s a good idea to leave the Guest account turned off until you need it. You may also sometimes need to make a particular user account log on automatically when Windows starts, or ensure that users press the Ctrl+Alt+Delete security keystroke before logging on. This section shows you how to do these three things.

Turning On and Off the Guest Account

In a family setting, the Guest account can be a good idea, particularly if nobody keeps private or secret information on the computer. In an office, dorm, or just about any other setting, the Guest account is a bad idea because it compromises the security of your computer. The Guest account is more limited in what it can do than Administrator accounts and Standard accounts, but even so, it has the potential to cause trouble, either with local files or via a network or Internet connection. The Guest account is disabled by default in Windows Vista Home. To turn on the Guest account, follow these steps:

1. Choose Start Control Panel. Windows displays Control Panel.

2. If Control Panel is in Classic view, click the Control Panel Home link to switch to Control Panel Home view.

3. In the User Accounts and Family Safety list, click the Add or Remove User Accounts link, and then authenticate yourself to User Account Control. Windows displays the Manage Accounts window.

4.Click the Guest link. Windows displays the Do You Want to Turn On the Guest Account? screen shown here.

5. Click the Turn On button. Windows turns on the Guest account and displays the Manage Accounts window again.

To disable the Guest account, click the Guest link in the User Accounts window. Windows displays the What Do You Want to Change about the Guest Account? window. Click the Turn Off the Guest Account link.

Implementing and Preventing Automatic Logons

Sometimes, you may need to make Windows automatically log on a particular user when you start the computer. Having a user logged on automatically can be useful when multiple people need to share a user identity that you want to have available all the time. For example, some institutions such as libraries use this capability for their public terminals.

Suppressing the Automatic Logon

When you’ve set up a computer to log on a user automatically, you can suppress the automatic logon by holding down the Shift key while the computer is starting up. Windows displays the Welcome screen as usual.

Implementing an Automatic Logon

To implement an automatic logon, take the following steps:

1. Press Windows Key+R. Windows displays the Run dialog box.

2. Type control userpasswords2 in the Open text box, click the OK button, and then authenticate yourself to User Account Control. Windows displays the User Accounts dialog box, with the Users page foremost.

3. Clear the Users Must Enter a User Name and Password to Use This Computer check box.

4.Click the OK button. Windows displays the Automatically Log On dialog box shown next.

5. Enter the username and password twice, and then click the OK button. Windows closes the Automatically Log On dialog box and the User Accounts dialog box and sets the specified user account to automatically log on. Windows doesn’t verify the password when you enter it, so it’s possible to enter the wrong one. For this reason, it’s a good idea to test straightaway that the automatic logon works.

Preventing Automatic Logons

If your computer is set up to automatically log on a user, you can prevent it from doing so by displaying the User Accounts dialog box as described in the previous section, selecting the Users Must Enter a User Name and Password to Use This Computer check box, and then clicking the OK button. Incidentally, that check box is poorly named, because it implies that when the check box is selected, each user must use a password. That’s not the case. The check box means that Windows isn’t set up to log on one particular user automatically.

Forcing Users to Press Ctrl+Alt+Delete When Logging On

For security, you can force users to press the Ctrl+Alt+Delete key combination in order to bring up the Welcome screen so that they can log on. To do so, select the Require Users to Press Ctrl+Alt+Delete check box in the Secure Logon group box on the Advanced page of the User Accounts dialog box . The advantage of pressing Ctrl+Alt+Delete which is also known as the Vulcan Nerve Pinch, the Triple Bucky, and other humorous names is that it sends an interrupt to Windows that causes Windows to display the Welcome screen. This interrupt helps to ensure that a malicious hacker can’t create a fake Welcome screen that would capture the user’s username and password rather than or as well as logging them on.

Performing Other Management Actions from the User Accounts Dialog Box

The User Accounts dialog box offers various options for managing user accounts. Most of these options are functional, but you’re usually better off using the user-management tools in Control Panel, which usher you through each account-management process and steer you toward the choices likely to be most suitable for normal needs. Here are brief notes on what you can do - and why you shouldn’t:

Add Click the Add button and use the Add New User Wizard to specify the user’s name, description, and password. You also specify the group to which the user belongs. Standard users belong to the Users group, and Administrators belong to the Administrators group, but beyond these groups there are other groups such as Debugger Users or Performance Monitor Users that the User Accounts tool doesn’t offer. However, you run the risk of creating users that do not appear on the Welcome screen or in the User Accounts tool. Normally, it’s best to use the User Accounts tool to create new user accounts.

Remove Click the user account you want to remove, and then click the Remove button to remove it. This method of deleting an account doesn’t let you save the user’s files the way the User Accounts tool does.

Properties Click the Properties button to display the Properties dialog box for the selected user. On the General page of the Properties dialog box, you can change the user’s username the name that appears on the Welcome screen and most places in the user interface, assign a full name, and assign a description. On the Group Membership page of the Properties dialog box, you can change the group to which the user belongs. As with Add, assigning a user to any group other than those the User Accounts tool lets you use may make the user account disappear from the Welcome screen and the User Accounts tool.

Reset Password You can reset the selected user’s password by clicking the Reset Password button, entering the new password in the Reset Password dialog box, and clicking the OK button. To reset your own password, you must press Ctrl+Alt+Delete, which takes you to a Welcome-like screen. On it, click the Change a Password link, enter your old password and new password twice, and then press Enter. Click the OK button to resume your session.

Advanced User Management If you look at the Advanced User Management group box on the Advanced page of the User Accounts dialog box, you’ll see it says “Local Users and Groups can be used to perform advanced user management tasks.” But if you click the Advanced button, you’ll find that the word “can” there should really have been “can’t,” because Microsoft has chosen to disable the Local Users and Groups snap-in for Microsoft Management Console in Windows Vist

a Home.

Using the netuserand netlocalgroupCommands

In Windows XP, you could perform some advanced administration by opening a command-prompt window and using the net user and net localgroup commands. For example, by using the net user command, you could limit a user to logging on during certain hours for example, Monday to Friday, 6 AM to 6 PM or even deactivate their user account temporarily. By using the net localgroup command, you could create custom user groups.

Windows Vista severely restricts what you can do with these commands. You can run the net user command with a user’s name for example, net user chris or net user “John Adams” - use quotes around any name that contains a space to display a screenful of details on what the user may do, including nuggets of useful information such as when the user last set their password. And you can run the net localgroup command to see which groups the computer knows just type net localgroup and press Enter or to see who the members of a group are for example, type net localgroup administrators to see who the Administrators group contains. But that’s about all. To implement restrictions on a user, use Parental Controls instead, as discussed in a moment.

Turning On or Off User Account Control

Windows Vista comes with the User Account Control feature enabled, so that each time a program asks to change a potentially sensitive part of Windows, you receive a notification. User Account Control is usually helpful, but you may sometimes want to disable it - for example, if you are performing some complex administrative tasks that seem to summon a User Account Control dialog box every other minute. To turn off User Account Control, follow these steps:

1. Close all the programs you’re running. You’ll need to restart Windows to apply the change.

2.Click the Start button, and then click your picture at the top of the Start menu. Windows opens the User Accounts window.

3. Click the Turn User Account Control On or Off link, and then authenticate yourself to User Account Control. Windows displays the Turn User Account Control On or Off window .

4. Clear the Use User Account Control UAC to Help Protect Your Computer check box.

5. Click the OK button. Windows warns you that will need to restart your computer to apply the changes, as shown here.

6. Click the Restart Now button if you want to restart Windows now. Otherwise, click the Restart Later button, and then restart Windows when you’re ready.


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