From now on Ask dr. Tech offers Premium and Free computer support
If you need your computer-related issue to be solved as quickly as possible then our premium support is a plan for you!
With premium support you will have an opportunity to use phone for troubleshooting and your computer-related problems will be solved in no time, thanks to remote control software. The average response time for premium accounts is 2 minutes, where as for free service, you will have to wait a little bit for response (no more than 10 minutes). So problems will be solved very fast even in free account.
| SERVICE FEATURE |
PREMIUM USER |
FREE USER |
| Holdup in response |
no |
Up to 10 minutes |
| Phone support |
yes |
no |
| Remote connection/ screensharing |
yes |
no |
| Networking questions |
yes |
no |
| Complex problem research |
yes |
no |
| Ad-free |
yes |
no |
| MAC OS X support |
yes |
no |
*for more information please contact our technicians in Live Chat