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Supported Products

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Supported Products

We provide a broad scope of services and expert knowledge in many areas to maintain our leadership as the single-source support solution provider.

Here are some of the service features that we provide for the items below:

Advice and instructions on the installation and configuration of new hardware/software
Recommendations on the most current drivers for the customer's hardware
Fixing problems related to system and applications error messages
Remote diagnostics of malfunctions with computer hardware components
Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications.
Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software.
Troubleshoot Local Area and Dial-Up Networking configuration and connectivity.

The helpdesk and troubleshooting services include:

General computer advice, recommendations on upgrades/updates and application training ("how-to")
New hardware/software installation and configuration
Driver update, selection, and recommendations
Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
Remote diagnostics of computer hardware and software components ¹
Performance optimization

Operating Systems

Microsoft® Windows® 95 OSR 2 ²
Microsoft® Windows® 98 Second Edition
Microsoft® Windows® Millennium Edition
Microsoft® Windows® 2000 Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional Edition
Microsoft® Windows® Vista (all editions)

Hardware

System Units
Monitors
Printers
Sound Cards
Video Cards
Accelerators
Modems
Storage Media
CD/DVD Drives
Digital Cameras
Scanners
PC Cards
USB Devices

Software Applications

Microsoft® Internet Explorer (versions 4.0 and higher)
Netscape Navigator (version 4.08) ³
Netscape Communicator (versions 4.08 and higher)
AOL browser (versions 4.0 and higher) ⁴
Opera browser (versions 5.0 and higher) ⁵
Microsoft® Outlook Express (versions 4.0 and higher)
Microsoft® Outlook® (versions 97 and higher)
Microsoft® Word (versions 97 and higher)
Microsoft® Excel (versions 97 and higher)
Microsoft® PowerPoint® (versions 97 and higher)
Microsoft® Access (versions 97 and higher)
Microsoft® FrontPage® (versions 98 and higher)
Microsoft® Publisher (versions 2000 and higher)
Microsoft® Visio® (versions 2000 and higher)

Footnotes
1. The troubleshooting services exclude any physical configuration and repair of hardware.
2. Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.
3. Netscape, Netscape Navigator, Netscape Communicator are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.
4. AOL is a registered service mark of America Online, Inc.
5. All other trademarks are the property of their respective owners.