If you have any questions regarding our subscription plans and benefits, feel free to email us at info@askdrtech.com.

Below are some frequently asked questions that you may find helpful...

Q: Can I get help on weekends or holidays?
A: Yes, as our customer, you can get the support you need 365 days a year. Even on Christmas Day or New Years Eve, you will never be stranded with a computer problem again.

Q: How long is the on-hold time?
A: Our goal is to deliver the support that you've imagined in the first place. We understand that your time is valuable so we guarantee NO WAITING ON-HOLD!

Q: Can I subscribe for my friend or family member?
A: Yes, our PC support programs make excellent gifts for friends and loved ones.

Q: Do you support software problems?
A: Yes, unlike most technical support services, we support not only your hardware, but also your software, in order to keep you productive.

Q: When will my credit card be charged?
A: Your card is charged immediately upon submission of the credit card information.

Q: Are the subscription plans transferable?
A: You may transfer your subscription coverage from one PC to another if you've purchased a new PC. The subscription benefits are not transferable from one individual to another.

Q: Can I buy a subscription plan for a child?
A: Yes, there are no age requirements.