“Having someone who is available, skilled, and friendly to help with a computer problem at a critical moment can be worth his or her weight in gold,” said William Lam, CEO of Ask Dr. Tech.  “Our mission is to be the indispensable, uniquely helpful resource millions of ordinary computer users need, day or night, 365 days a year.”

Ask Dr. Tech feels it has the quintessential answer to what technical support was always meant to be.  Since its debut in May of 2000, the company has been offering the equivalent of AAA (American Automobile Association) membership to average, non-technical computer owners.  Thousands of business owners, traveling professionals, senior citizens, and soccer moms alike are finding out that when they have a glitch, quandary, or outright crisis, the folks at Ask Dr. Tech have the answers.

Ask Dr. Tech offers expert support for desktops, notebooks, handhelds, palmtops, and computer peripherals.  Its call center personnel are thoroughly trained in Windows 3.1, 95, 98, CE, NT, 2000, and ME; they also are knowledgeable in most major browser, productivity, business, presentation, and graphics software.

Services are rendered on a membership plan, giving subscribers unlimited toll-free telephone support 365 days a year.  The core Plus Membership includes online support at www.askdrtech.com, online help tools, plus incentives and discounts on leading services and products.  Annual cost is only $49/year—little more than the $35 per-incident fee charged by many major hardware and software providers.  What’s more, Plus members calling Ask Dr. Tech’s toll-free number are guaranteed a wait of no more than 10 minutes—a real advantage in critical situations.

For just $79/year, customers can choose Premier Membership, which includes all core services plus nationwide PC theft, damage, and vandalism coverage up to $25,000 per occurrence; virus and hacker damage is covered as well.  Premier members also receive Priority Response XE status for incoming support calls, guaranteeing tech support wait times of no more than five minutes (average wait is three minutes or less.)

Ask Dr. Tech support personnel are thoroughly trained in complex systems support.  Many are Microsoft Certified Professionals; Ask Dr. Tech itself carries the Microsoft Certified Solution Provider designation of quality and professionalism.  “Our service philosophy is built around two beliefs—accessibility and simplicity,” said Lam.  “We offer intuitive, easy-to-use support that takes the anxiety out of computer ownership.”

Ask Dr. Tech is marketed through a number of channels, including direct consumer promotion in select markets.  A number of retail partners are currently in negotiation, with several agreements pending. The traveling professional can now buy an Ask Dr. Tech membership from SkyMall^Ò.  Ask Dr. Tech recently entered into an agreement with SkyMall, Inc., which reaches approximately 1.4 million travelers daily on 21 participating airlines.  The catalog gives travelers the opportunity to shop during their travel.  In addition to airlines, SkyMall is located on Amtrak trains reaching approximately 30,000 travelers daily.

Memberships carry a 30-day, 100% money back guarantee, refundable even if the member has used the service.  A 30-day free trial is also available by visiting www.askdrtech.com, or by calling 1-800-ASKDRTECH (1-800-275-3783).

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About Ask Dr. Tech:

Ask Dr. Tech, Inc. (www.askdrtech.com) has an innovative business model.  Different than most computer technical support services, Ask Dr. Tech is able to provide around-the-clock unlimited support for its customer base at a very affordable price for one full year.  That’s because it is, in fact, membership driven, ironically similar to AAA or many other automobile roadside assistance plans.  Ask Dr. Tech, with its online and on-the-phone computer support services, is headquartered in San Jose, California.