LG Electronics Chooses LiveRepair as a Provider of Technical Support Services to its Customers in Ukraine
All LG notebook computers sold in Ukraine will be bundled with 24x7 online and phone helpdesk and technical support service, called Expert.LG.
The representative office of LG Electronics in Ukraine announced at EnterEX 2006 IT tradeshow the launch of a new promotional campaign for its notebook computers. Each LG notebook sold this spring will be bundled with a 1 year Expert.LG support license. Expert.LG support covers all computer-related questions - no matter if it is an issue with the notebook itself, installing or using software products, or connecting external devices. Such service offering is unique in the Ukrainian market and is aimed at strengthening LG Electronics as a high-quality IT brand and gaining additional loyalty of Ukrainian consumers. The service will be provided by LiveRepair.com a leading provider of remote support solutions with a large operational office in Kiev, Ukraine, which allows it to serve customers in the Russian, Ukrainian, and English languages.
LiveRepair.com was chosen as the service provider for its high-quality and reliable, yet cost-effective and flexible, technical support solutions. LiveRepair.com's TekOffice helpdesk management system was the only support solution that could be localized for providing support in Russian within a very short timeframe of 3 weeks.
Localization capabilities have brought TekOffice helpdesk suite to another level of flexibility. Now companies worldwide can use our helpdesk management solution to provide support in any language - all it takes is changing resource files in the TekOffice configuration.
The extent of service customization that LiveRepair.com offers can vary significantly, depending on specific integration needs and requirements of its customers. The customization that has been done for LG includes localization of TekOffice's and TekLink's - remote diagnostics and screen sharing software - interfaces into Russian, allowing the technicians and customers to chat in any language they choose, as well as full customization of the support Web site interface to match LG branding.
In addition to standard online tech support aided by remote diagnostics and screen sharing capabilities, the Expert.LG service includes 24x7 phone support. Users of LG notebook computers will be able to conveniently dial a toll-free number and get instant support over the phone.
“With support service provided by LiveRepair.com, a company having over 5 years of experience in this pioneering field, LG will be able to provide a new level of support services for Ukrainian consumers, which is unmatched in the industry," says Alexander Gumenyak, Notebook PCs Marketing Manager in Ukraine. "Featuring 24x7 technical support, LG will provide its customers not only with high-quality products, but also trouble-free, enjoyable computing experience, while in turn benefiting from increased customer loyalty and lowered support costs."
LG Electronics is a global leader in providing cutting-edge, convergent electronics, information and communications products designed to meet the diverse needs of fast-changing consumers. With consolidated sales of US$37.7 billion and overseas sales of US$32.6 billion (86% of total sales), LG Electronics employs more than 70,000 employees in 76 subsidiaries located in 39 countries and operates four business units including Mobile Communications, Digital Appliance, Digital Display and Digital Media.
LG Electronics' goal worldwide is to create and enable the intelligent networking of digital products that will make consumers' lives better than ever. For more information please visit www.lge.com
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