A simple and handy interface of your account will help you to move easily in a helpdesk menu.
To solve your IT-related issue just type in a few words into "Ask a New Question" window and start a conversation with one of our Experts in an online chat session.
In your helpdesk menu you can view your current and closed questions, your account and billing information, change your password and download our troubleshooting module – TekLink™. It collects diagnostic information on your computer for faster and more efficient problem resolution.
You can always view the records of all your previous computer support requests as they will be permanently stored on our site.
You can leave the question open for further troubleshooting if the problem is complicated, needs more research and affords or you are lacking time. Then you can come back any time and continue receiving clear and accurate instructions on your problem salvation.
Stay online with our Experts for as long as you need – there is no limit to the help you can gain!
Ask as many questions as you have within your subscription-based plan period!
Our Experts have several options for troubleshooting speed up. The Expert can initiate screen sharing session or combine online troubleshooting with voice chat instructions.
So, if needed for problem resolution, screen sharing is offered to allow our Experts to manage your computer via Internet.
Our Experts use TekRemote™ to remotely solve and conduct diagnostics on your computer. It is an advanced technology designed for the most effective resolution of computer problems and remote training. This tool enables the Experts to connect to your computer via the Internet, see your screen the way you do, and demonstrate to you a solution on your computer in real time just like having an Expert sitting right next to you showing you how to fix a problem.
This feature can be combined with simultaneous phone conversation or voice chat.
In case of a computer support question interruption you can log back into your account and continue a chat session any time.
In case of a phone call interruption our Expert immediately calls back.
You can close a question if it's been answered to your satisfaction. While a question is being solved by our Experts, you should not close it, but instead just log off from helpdesk.
After the problem is solved you can leave a feedback on our computer support services and on Expert’s work.
You can always find and access a closed question through your helpdesk menu as the records of all your conversations with the Experts will be stored on our site.
